FAQ

❓ Frequently Asked Questions

1. How long does shipping take?

Orders from our US warehouse usually arrive within 2–5 business days.
For products shipped from other regions, delivery may take 7–14 days.

2. Do you ship internationally?

Yes! We currently ship to the United States and are expanding to the European Union soon.

3. What is your return policy?

You can return unused products within 14 days of delivery. Please check our [Refund Policy] for details.

4. How do I choose the right size for apparel?

Each apparel product has a size guide in the description. We recommend checking the chart before ordering to ensure the best fit.

5. Are your products eco-friendly?

We do our best to use eco-friendly materials and print-on-demand methods, which help reduce waste and support sustainability

6.Can I customize my order?

Yes! Some apparel items can be customized with your pet’s name. Please check the product description or contact us directly for details

7.Shipping Tracking?

Once your order is shipped, you’ll receive a tracking link via email.